Toshiba: I was very disappointed. Given the wrong numbe...

A Toshiba customer review by GetHuman user ~Disgusted with Toshiba from October 29th, 2017

Background on ~Disgusted with Toshiba's case

GetHuman: ~Disgusted with Toshiba - can you tell our other Toshiba customers when your case took place?
~Disgusted with Toshiba: Yeah. It was morning, on October 26th.
GetHuman: Did you reach out to Toshiba, and if so, how?
~Disgusted with Toshiba: I used the 800-457-7777 number I found for on the GetHuman Toshiba customer phone number page I was on: Toshiba Customer Service Phone Number
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted with Toshiba a list of common Toshiba problems)
~Disgusted with Toshiba: "Return an Order" was why I was trying to call.

~Disgusted with Toshiba's review of Toshiba customer service

GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted with Toshiba: I was very disappointed. Given the wrong number for the right department and even had me calling the number I just called. Had me on hold several times and after spending over an hour and half finally got through to right department who put me on hold...and then got a recording to leave a message...which I did. And guess what?...you guessed it. Never call back. I am taking the External Hard Drive that took me ** hours to reformat to Best Buy and get a Seagate. Very disappointed with Toshiba.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~Disgusted with Toshiba: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted with Toshiba: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~Disgusted with Toshiba: For that I would say one out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~Disgusted with Toshiba: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted with Toshiba taken from his Toshiba customer service problem that occurred on October 26th, 2017.

Toshiba

2.43 of 5 stars | 88 reviews

~Disgusted with Toshiba's Toshiba Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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