Toshiba: Spent * *** hours trying to get tech support...
A Toshiba customer review by GetHuman user ~Disgusted with Toshiba from October 29th, 2017
Background on ~Disgusted with Toshiba's case
GetHuman: ~Disgusted with Toshiba - can you tell our other Toshiba customers when your case took place?
~Disgusted with Toshiba: Yes I can. It was morning, on October 26th.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted with Toshiba a list of common Toshiba problems)
~Disgusted with Toshiba: "Refund a Charge" was why I was trying to call.
~Disgusted with Toshiba's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted with Toshiba: Spent * *** hours trying to get tech support. Finally had to leave a message to have someone call me about help with one of their products. Never returned my call. Since they did return my call I WILL return their product...and never buy another.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~Disgusted with Toshiba: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted with Toshiba: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~Disgusted with Toshiba: For that I would say two out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~Disgusted with Toshiba: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted with Toshiba taken from his Toshiba customer service problem that occurred on October 26th, 2017.