Travelocity: Communications with the individuals at this num...
A Travelocity customer review by GetHuman user ~We The People from November 17th, 2017
Background on ~We The People's case
GetHuman: ~We The People - can you tell our other Travelocity customers when your case took place?
~We The People: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~We The People a list of common Travelocity problems)
~We The People: "Refund a Charge" was why I was trying to call.
~We The People's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~We The People: Communications with the individuals at this number (location) is beyond horrible, to be as large as they are one would think that travelocity would put more care into CUSTOMER SERVICE.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~We The People: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~We The People: I'd give them a two out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~We The People: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~We The People: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~We The People taken from his Travelocity customer service problem that occurred on November 13th, 2017.