Travelocity: Hung up on by a SUPEVISOR!!!! I will never use...
A Travelocity customer review by GetHuman user ~unhappy traveller from November 26th, 2017
Background on ~unhappy traveller's case
GetHuman: ~unhappy traveller - can you tell our other Travelocity customers when your case took place?
~unhappy traveller: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy traveller a list of common Travelocity problems)
~unhappy traveller: "Make a Booking" was why I was trying to call.
~unhappy traveller's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy traveller: Hung up on by a SUPEVISOR!!!! I will never use Travelocity again and I will tell everyone I know to avoid your company like the plague!
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~unhappy traveller: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy traveller: I'd give them a five out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~unhappy traveller: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~unhappy traveller: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy traveller taken from his Travelocity customer service problem that occurred on November 24th, 2017.