Travelocity: I'm from a hotel and the CC number wouldn't go...

A Travelocity customer review by GetHuman user ~notalwayshere from November 18th, 2017

Background on ~notalwayshere's case

GetHuman: ~notalwayshere - can you tell our other Travelocity customers when your case took place?
~notalwayshere: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Travelocity, and if so, how?
~notalwayshere: I used the 877-270-4469 number I found for on the GetHuman Travelocity customer phone number page I was on: Travelocity Customer Service Phone Number
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~notalwayshere a list of common Travelocity problems)
~notalwayshere: "Refund My Booking" was why I was trying to call.

~notalwayshere's review of Travelocity customer service

GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~notalwayshere: I'm from a hotel and the CC number wouldn't go through. They resolved the issue but the man was rude and hard to understand.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~notalwayshere: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~notalwayshere: I'd give them a three out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~notalwayshere: For that I would say two out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~notalwayshere: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~notalwayshere taken from his Travelocity customer service problem that occurred on November 15th, 2017.

Travelocity

1.50 of 5 stars | 153 reviews

~notalwayshere's Travelocity Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Travelocity, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Travelocity in any way.

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