TripAdvisor: very judgemental

A TripAdvisor customer review by GetHuman user GetHuman-mikrota from November 29th, 2017

Background on GetHuman-mikrota's case

GetHuman: GetHuman-mikrota - can you tell our other TripAdvisor customers when your case took place?
GetHuman-mikrota: Yeah. It was evening, on November 27th.
GetHuman: Did you reach out to TripAdvisor, and if so, how?
GetHuman-mikrota: I used the 866-322-5942 number I found for on the GetHuman TripAdvisor customer phone number page I was on: TripAdvisor Customer Service Phone Number
GetHuman: And which of these common TripAdvisor customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mikrota a list of common TripAdvisor problems)
GetHuman-mikrota: "Change a Reservation" was why I was trying to call.

GetHuman-mikrota's review of TripAdvisor customer service

GetHuman: So how would you sum up your experience for GetHuman's TripAdvisor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mikrota: very judgemental
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-mikrota: Horrible. both me and my son during seperate stays at different times wrote reviews for the hotel we stayed at "Carlton AmericInn" and both were good reviews and for different reasons but trip advisor refused to post them on hotel site for unknown reasons. The hotel was great, the public should know.
GetHuman: Let's quantify your experience contacting TripAdvisor. On a scale of 1 to 5, how easy is it go get help on a TripAdvisor problem?
GetHuman-mikrota: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mikrota: I'd give them a four out of five on communication.
GetHuman: And what about TripAdvisor's ability to quickly and effectively address your problem?
GetHuman-mikrota: For that I would say three out of five.
GetHuman: And finally- any advice for other TripAdvisor customers?
GetHuman-mikrota: Call them early in the day or late. Don't forget any personal or account information you might need for TripAdvisor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mikrota taken from his TripAdvisor customer service problem that occurred on November 27th, 2017.

TripAdvisor

1.83 of 5 stars | 149 reviews

GetHuman-mikrota's TripAdvisor Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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