TripAdvisor: the customer service rep Martin came on the lin...
A TripAdvisor customer review by GetHuman user ~kipepeo from November 28th, 2017
Background on ~kipepeo's case
GetHuman: ~kipepeo - can you tell our other TripAdvisor customers when your case took place?
~kipepeo: Sure. It was middle of the night, on November 27th.
GetHuman: Did you reach out to TripAdvisor, and if so, how?
GetHuman: And which of these common TripAdvisor customer issues best describes the reason you wanted to talk to them?
(Shows ~kipepeo a list of common TripAdvisor problems)
~kipepeo: "Update Listing" was why I was trying to call.
~kipepeo's review of TripAdvisor customer service
GetHuman: So how would you sum up your experience for GetHuman's TripAdvisor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kipepeo: the customer service rep Martin came on the line within one minute! he listened to my concern. he put me on hold for * minutes while he investigated. and then came back on the line and walked me through how to create an online job ticket to have the problem corrected. he said i will receive a response*resolution in *-* business days. so, i am keeping a positive vibe that what he promised will indeed be the case.if not, i will provide additional feedback on this forum.
GetHuman: Let's quantify your experience contacting TripAdvisor. On a scale of 1 to 5, how easy is it go get help on a TripAdvisor problem?
~kipepeo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kipepeo: I'd give them a one out of five on communication.
GetHuman: And what about TripAdvisor's ability to quickly and effectively address your problem?
~kipepeo: For that I would say one out of five.
GetHuman: And finally- any advice for other TripAdvisor customers?
~kipepeo: Call them early in the day or late. Don't forget any personal or account information you might need for TripAdvisor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kipepeo taken from his TripAdvisor customer service problem that occurred on November 27th, 2017.