TripAdvisor: This call was OK...at least I spoke with a live...
A TripAdvisor customer review by GetHuman user GetHuman-375549 from November 28th, 2017
Background on GetHuman-375549's case
GetHuman: GetHuman-375549 - can you tell our other TripAdvisor customers when your case took place?
GetHuman-375549: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to TripAdvisor, and if so, how?
GetHuman: And which of these common TripAdvisor customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375549 a list of common TripAdvisor problems)
GetHuman-375549: "Refund a Charge" was why I was trying to call.
GetHuman-375549's review of TripAdvisor customer service
GetHuman: So how would you sum up your experience for GetHuman's TripAdvisor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375549: This call was OK...at least I spoke with a live person who was clearly a native English speaker. She could hear me well and understood my problem. The problem with this phone number is that it was for TECHNICAL support for TripAdvisor property owners and listings. **I was calling about getting a refund for a booking I had problems with. The agent with whom I spoke gave me that support number which is: (***) ***-****. I will try to write a separate review for that call, which didn't go nearly as smoothly.
GetHuman: Let's quantify your experience contacting TripAdvisor. On a scale of 1 to 5, how easy is it go get help on a TripAdvisor problem?
GetHuman-375549: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375549: I'd give them a three out of five on communication.
GetHuman: And what about TripAdvisor's ability to quickly and effectively address your problem?
GetHuman-375549: For that I would say one out of five.
GetHuman: And finally- any advice for other TripAdvisor customers?
GetHuman-375549: Call them early in the day or late. Don't forget any personal or account information you might need for TripAdvisor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375549 taken from his TripAdvisor customer service problem that occurred on November 26th, 2017.