TripAdvisor: My problem was not resolved. No way speak to an...

A TripAdvisor customer review by GetHuman user GetHuman-376292 from November 27th, 2017

Background on GetHuman-376292's case

GetHuman: GetHuman-376292 - can you tell our other TripAdvisor customers when your case took place?
GetHuman-376292: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to TripAdvisor, and if so, how?
GetHuman-376292: I used the 866-322-5942 number I found for on the GetHuman TripAdvisor customer phone number page I was on: TripAdvisor Customer Service Phone Number
GetHuman: And which of these common TripAdvisor customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376292 a list of common TripAdvisor problems)
GetHuman-376292: "Change a Reservation" was why I was trying to call.

GetHuman-376292's review of TripAdvisor customer service

GetHuman: So how would you sum up your experience for GetHuman's TripAdvisor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376292: My problem was not resolved. No way speak to anyone who could respond to my concerns. I do not think you care about customers.
GetHuman: Let's quantify your experience contacting TripAdvisor. On a scale of 1 to 5, how easy is it go get help on a TripAdvisor problem?
GetHuman-376292: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376292: I'd give them a one out of five on communication.
GetHuman: And what about TripAdvisor's ability to quickly and effectively address your problem?
GetHuman-376292: For that I would say five out of five.
GetHuman: And finally- any advice for other TripAdvisor customers?
GetHuman-376292: Call them early in the day or late. Don't forget any personal or account information you might need for TripAdvisor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376292 taken from his TripAdvisor customer service problem that occurred on November 23rd, 2017.


1.83 of 5 stars | 149 reviews

GetHuman-376292's TripAdvisor Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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