U-Haul: Horrible customer service, very poor communicat...
A U-Haul customer review by GetHuman user GetHuman-134513 from November 17th, 2017
Background on GetHuman-134513's case
GetHuman: GetHuman-134513 - can you tell our other U-Haul customers when your case took place?
GetHuman-134513: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to U-Haul, and if so, how?
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-134513 a list of common U-Haul problems)
GetHuman-134513: "Cancel booking" was why I was trying to call.
GetHuman-134513's review of U-Haul customer service
GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134513: Horrible customer service, very poor communication, was told a hitch was installed on my car went to pick it up (after waiting four weeks for it to be ordered), no hitch was even at the location!awful service all around
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
GetHuman-134513: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134513: I'd give them a one out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
GetHuman-134513: For that I would say four out of five.
GetHuman: And finally- any advice for other U-Haul customers?
GetHuman-134513: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134513 taken from his U-Haul customer service problem that occurred on November 12th, 2017.