U-Haul: Waited * min* and decided to hang up. They don...
A U-Haul customer review by GetHuman user ~Papy from November 16th, 2017
Background on ~Papy's case
GetHuman: ~Papy - can you tell our other U-Haul customers when your case took place?
~Papy: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to U-Haul, and if so, how?
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows ~Papy a list of common U-Haul problems)
~Papy: "Loyalty program" was why I was trying to call.
~Papy's review of U-Haul customer service
GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Papy: Waited * min* and decided to hang up. They don't even have a message to indicate you are still on hold and not holding onto a vacant line! Must be very poorly staffed.
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
~Papy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Papy: I'd give them a four out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
~Papy: For that I would say three out of five.
GetHuman: And finally- any advice for other U-Haul customers?
~Papy: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Papy taken from his U-Haul customer service problem that occurred on November 11th, 2017.