U-Haul: can't contact the uhaul store directly -- have...
A U-Haul customer review by GetHuman user ~. from November 15th, 2017
Background on ~.'s case
GetHuman: ~. - can you tell our other U-Haul customers when your case took place?
~.: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to U-Haul, and if so, how?
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows ~. a list of common U-Haul problems)
~.: "Account Access" was why I was trying to call.
~.'s review of U-Haul customer service
GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~.: can't contact the uhaul store directly -- have to go through corporate. corporate can't even find the listing for their own store. dropped my vehicle there this morning to have a hitch installed and can't find out anything about it. can't reach anyone directly. can't get anyone to phone me back. am being shuttled around their phone service from clueless operator to clueless operator to clueless operator, repeating the same information over and over with no success.
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
~.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~.: I'd give them a two out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
~.: For that I would say three out of five.
GetHuman: And finally- any advice for other U-Haul customers?
~.: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~. taken from his U-Haul customer service problem that occurred on November 8th, 2017.