U-Haul: UHAUL IS A RIPOFF...CUSTOMER SERVICE (NO SUCH T...

A U-Haul customer review by GetHuman user ~Dissatisfied from November 18th, 2017

Background on ~Dissatisfied's case

GetHuman: ~Dissatisfied - can you tell our other U-Haul customers when your case took place?
~Dissatisfied: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to U-Haul, and if so, how?
~Dissatisfied: I used the 800-789-3638 number I found for on the GetHuman U-Haul customer phone number page I was on: U-Haul Customer Service Phone Number
GetHuman: And which of these common U-Haul customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissatisfied a list of common U-Haul problems)
~Dissatisfied: "Account Access" was why I was trying to call.

~Dissatisfied's review of U-Haul customer service

GetHuman: So how would you sum up your experience for GetHuman's U-Haul customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissatisfied: UHAUL IS A RIPOFF...CUSTOMER SERVICE (NO SUCH THING)!, RUDE, IGNORANT AND STUPID...I WILL BE CALLING THE AG IN MASS., WRITING THE BETTER BUSINESS BUREAU AND TALKING TO ANYONE, TEXTING, BLOGGING, TWEETING ETC...THIS IS THE RUDEST COMPANY I HAVE EVER DEALT WITH AND I AM IN SALES AND WILL SHARE MY EXPERIENCE WITH ANYONE AND EVERYONE I COME IN CONTACT WITH. BY THE WAY AARON IS AN ---HOLE!
GetHuman: Let's quantify your experience contacting U-Haul. On a scale of 1 to 5, how easy is it go get help on a U-Haul problem?
~Dissatisfied: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissatisfied: I'd give them a three out of five on communication.
GetHuman: And what about U-Haul's ability to quickly and effectively address your problem?
~Dissatisfied: For that I would say two out of five.
GetHuman: And finally- any advice for other U-Haul customers?
~Dissatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for U-Haul to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissatisfied taken from his U-Haul customer service problem that occurred on November 9th, 2017.

U-Haul

2.33 of 5 stars | 23 reviews

~Dissatisfied's U-Haul Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like U-Haul, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with U-Haul in any way.

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