UMR: Good luck if you want to talk to a human being...
A UMR customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other UMR customers when your case took place?
~Anonymous: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to UMR, and if so, how?
GetHuman: And which of these common UMR customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common UMR problems)
~Anonymous: "I need a replacement card" was why I was trying to call.
~Anonymous's review of UMR customer service
GetHuman: So how would you sum up your experience for GetHuman's UMR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Good luck if you want to talk to a human being. You have to jump through a few flaming hoops with the automated machine, then request a fax which sometimes, epmhasis on sometimes, has a password and a phone number you can call to reach a person. However, if you get disconnected for whatever reason, that passcode does not work twice. So you have to start all over again. It took almost an hour for me to get the information I needed. Oh, and if for some reason you have incorrect information, like there was a typo on the insurance ID, you can't get through. I had to call tech support and have them transfer me to a live customer service agent who could help me, and that took three different times because they kept transferring me back to the automated line. I have never been so frustrated with an insurance company before. Every time a patient brings in a UMR card, I groan. I dread it. It takes forever, it's annoying as ****, and it's pointless. JUST LET ME TALK TO A PERSON!!!!!
GetHuman: Let's quantify your experience contacting UMR. On a scale of 1 to 5, how easy is it go get help on a UMR problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about UMR's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other UMR customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for UMR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his UMR customer service problem that occurred on November 21st, 2017.