UMR: Was trying to get an eob for a pt and had gotte...

A UMR customer review by GetHuman user ~Dissappointed from November 27th, 2017

Background on ~Dissappointed's case

GetHuman: ~Dissappointed - can you tell our other UMR customers when your case took place?
~Dissappointed: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to UMR, and if so, how?
~Dissappointed: I used the 866-922-8266 number I found for on the GetHuman UMR customer phone number page I was on: UMR Customer Service Phone Number
GetHuman: And which of these common UMR customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissappointed a list of common UMR problems)
~Dissappointed: "Coverage question" was why I was trying to call.

~Dissappointed's review of UMR customer service

GetHuman: So how would you sum up your experience for GetHuman's UMR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissappointed: Was trying to get an eob for a pt and had gotten on previously perfectly fine and had it faxed over then when i want another dos it tells me that there is no record of that pt under the tax id i just used. its just plain awful.
GetHuman: Let's quantify your experience contacting UMR. On a scale of 1 to 5, how easy is it go get help on a UMR problem?
~Dissappointed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissappointed: I'd give them a one out of five on communication.
GetHuman: And what about UMR's ability to quickly and effectively address your problem?
~Dissappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other UMR customers?
~Dissappointed: Call them early in the day or late. Don't forget any personal or account information you might need for UMR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissappointed taken from his UMR customer service problem that occurred on November 22nd, 2017.

UMR

1.80 of 5 stars | 54 reviews

~Dissappointed's UMR Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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