UMR: wait time is horrible, avr system gives no opti...
A UMR customer review by GetHuman user GetHuman-289465 from November 26th, 2017
Background on GetHuman-289465's case
GetHuman: GetHuman-289465 - can you tell our other UMR customers when your case took place?
GetHuman-289465: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to UMR, and if so, how?
GetHuman: And which of these common UMR customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289465 a list of common UMR problems)
GetHuman-289465: "I need a replacement card" was why I was trying to call.
GetHuman-289465's review of UMR customer service
GetHuman: So how would you sum up your experience for GetHuman's UMR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289465: wait time is horrible, avr system gives no option for customer rep. most reps are not english speaking, and very hard to understand, and they really don't understand what they are reading from.
GetHuman: Let's quantify your experience contacting UMR. On a scale of 1 to 5, how easy is it go get help on a UMR problem?
GetHuman-289465: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289465: I'd give them a three out of five on communication.
GetHuman: And what about UMR's ability to quickly and effectively address your problem?
GetHuman-289465: For that I would say four out of five.
GetHuman: And finally- any advice for other UMR customers?
GetHuman-289465: Call them early in the day or late. Don't forget any personal or account information you might need for UMR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289465 taken from his UMR customer service problem that occurred on November 19th, 2017.