UPS Mail Innovations: *st time i called and gave my tracking number...

A UPS Mail Innovations customer review by GetHuman user ~deb from November 19th, 2017

Background on ~deb's case

GetHuman: ~deb - can you tell our other UPS Mail Innovations customers when your case took place?
~deb: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to UPS Mail Innovations, and if so, how?
~deb: I used the 800-500-2224 number I found for on the GetHuman UPS Mail Innovations customer phone number page I was on: UPS Mail Innovations Customer Service Phone Number
GetHuman: And which of these common UPS Mail Innovations customer issues best describes the reason you wanted to talk to them?
(Shows ~deb a list of common UPS Mail Innovations problems)
~deb: "Track item" was why I was trying to call.

~deb's review of UPS Mail Innovations customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS Mail Innovations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deb: *st time i called and gave my tracking number, they hung up on me. *nd time i called they said they have not gotten package, but i received email * days ago that my package had shipped. when i look up tracking number it shows nothing.
GetHuman: Let's quantify your experience contacting UPS Mail Innovations. On a scale of 1 to 5, how easy is it go get help on a UPS Mail Innovations problem?
~deb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deb: I'd give them a three out of five on communication.
GetHuman: And what about UPS Mail Innovations's ability to quickly and effectively address your problem?
~deb: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS Mail Innovations customers?
~deb: Call them early in the day or late. Don't forget any personal or account information you might need for UPS Mail Innovations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deb taken from his UPS Mail Innovations customer service problem that occurred on November 13th, 2017.

UPS Mail Innovations

1.33 of 5 stars | 16 reviews

~deb's UPS Mail Innovations Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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