UPS Mail Innovations: Contacted them to find my package that should h...
A UPS Mail Innovations customer review by GetHuman user GetHuman-363923 from November 21st, 2017
Background on GetHuman-363923's case
GetHuman: GetHuman-363923 - can you tell our other UPS Mail Innovations customers when your case took place?
GetHuman-363923: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to UPS Mail Innovations, and if so, how?
GetHuman: And which of these common UPS Mail Innovations customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-363923 a list of common UPS Mail Innovations problems)
GetHuman-363923: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-363923's review of UPS Mail Innovations customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS Mail Innovations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-363923: Contacted them to find my package that should have left their facility * days prior. The service rep was rude, lazy and disinterested. She said she didn't know where it was and to call the business that sold me the books.
GetHuman: Let's quantify your experience contacting UPS Mail Innovations. On a scale of 1 to 5, how easy is it go get help on a UPS Mail Innovations problem?
GetHuman-363923: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-363923: I'd give them a one out of five on communication.
GetHuman: And what about UPS Mail Innovations's ability to quickly and effectively address your problem?
GetHuman-363923: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS Mail Innovations customers?
GetHuman-363923: Call them early in the day or late. Don't forget any personal or account information you might need for UPS Mail Innovations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-363923 taken from his UPS Mail Innovations customer service problem that occurred on November 11th, 2017.