UPS Mail Innovations: Absolutely the worst shipping service I've ever...

A UPS Mail Innovations customer review by GetHuman user ~cookshawaii.com from November 11th, 2017

Background on ~cookshawaii.com's case

GetHuman: ~cookshawaii.com - can you tell our other UPS Mail Innovations customers when your case took place?
~cookshawaii.com: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to UPS Mail Innovations, and if so, how?
~cookshawaii.com: I used the 800-500-2224 number I found for on the GetHuman UPS Mail Innovations customer phone number page I was on: UPS Mail Innovations Customer Service Phone Number
GetHuman: And which of these common UPS Mail Innovations customer issues best describes the reason you wanted to talk to them?
(Shows ~cookshawaii.com a list of common UPS Mail Innovations problems)
~cookshawaii.com: "Overcharge/Strange charge" was why I was trying to call.

~cookshawaii.com's review of UPS Mail Innovations customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS Mail Innovations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cookshawaii.com: Absolutely the worst shipping service I've ever experienced. A package that usually takes * to * days via the US Postal Service take * to * weeks via UPSMI. I have stp shopping a cmpanies that use UPSMI.
GetHuman: Let's quantify your experience contacting UPS Mail Innovations. On a scale of 1 to 5, how easy is it go get help on a UPS Mail Innovations problem?
~cookshawaii.com: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cookshawaii.com: I'd give them a four out of five on communication.
GetHuman: And what about UPS Mail Innovations's ability to quickly and effectively address your problem?
~cookshawaii.com: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS Mail Innovations customers?
~cookshawaii.com: Call them early in the day or late. Don't forget any personal or account information you might need for UPS Mail Innovations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cookshawaii.com taken from his UPS Mail Innovations customer service problem that occurred on November 6th, 2017.

UPS Mail Innovations

1.33 of 5 stars | 16 reviews

~cookshawaii.com's UPS Mail Innovations Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS Mail Innovations, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS Mail Innovations in any way.

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