UPS: Agent did not exhibit exceptional service. Sou...

A UPS customer review by GetHuman user ~Bonnie from November 19th, 2017

Background on ~Bonnie's case

GetHuman: ~Bonnie - can you tell our other UPS customers when your case took place?
~Bonnie: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to UPS, and if so, how?
~Bonnie: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Bonnie a list of common UPS problems)
~Bonnie: "Complaint" was why I was trying to call.

~Bonnie's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bonnie: Agent did not exhibit exceptional service. Sounded as if she was reading a script. When i asked question, she repeated with the same answer.Paid for next day air, with a scheduled delivery of ********........will not get my Maine lobsters until ***** and they will probably not be edible.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Bonnie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bonnie: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Bonnie: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~Bonnie: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bonnie taken from his UPS customer service problem that occurred on November 18th, 2017.


2.56 of 5 stars | 201 reviews

~Bonnie's UPS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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