UPS: I have a situation that does not exactly 'fit...
A UPS customer review by GetHuman user ~bert from November 18th, 2017
Background on ~bert's case
GetHuman: ~bert - can you tell our other UPS customers when your case took place?
~bert: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~bert a list of common UPS problems)
~bert: "Overcharge/Strange charge" was why I was trying to call.
~bert's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bert: I have a situation that does not exactly 'fit' their policy but of vital importance to me. Their response, we will send a message! The local folks basically indicated "that is too bad, it will be there later than you need". I take care of *** service people and if any of them treated a customer's need that way they would be GONE!!
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~bert: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bert: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~bert: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~bert: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bert taken from his UPS customer service problem that occurred on November 17th, 2017.