UPS: I don't generally like to leave negative review...
A UPS customer review by GetHuman user ~thejenmom from November 13th, 2017
Background on ~thejenmom's case
GetHuman: ~thejenmom - can you tell our other UPS customers when your case took place?
~thejenmom: Sure. It was afternoon, on November 8th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~thejenmom a list of common UPS problems)
~thejenmom: "Make a shipment" was why I was trying to call.
~thejenmom's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thejenmom: I don't generally like to leave negative reviews anywhere. I figure there's enough of that going around so when I encounter positive experiences and service I like to point that out instead. I guess maybe I'm hoping for good karma. HOWEVER my experience in this particular instance was so hideous I feel I owe this story as a cautionary tale to others. I should begin with mentioning that I am an avid online shopper. LOVE amazon, gilt, and countless retailer specific sites. So I've gotten deliveries from ups in the past with no issues. Nothing exceptional about them just no complaints. This year I ordered my * year olds santa gift online. Tracked it, and discovered it had been delivered and signed for. Upon further investigation it had been delivered and signed for **** miles away from me. Upon calling customer service I was transferred around a bit (fine if I get to helpful soul) until I was connected to a gentleman who basically was baffled as to how my package went so far away and why
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~thejenmom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thejenmom: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~thejenmom: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~thejenmom: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thejenmom taken from his UPS customer service problem that occurred on November 8th, 2017.