UPS: The directions above (say customer service twic...

A UPS customer review by GetHuman user ~UPS Complaint from November 20th, 2017

Background on ~UPS Complaint's case

GetHuman: ~UPS Complaint - can you tell our other UPS customers when your case took place?
~UPS Complaint: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to UPS, and if so, how?
~UPS Complaint: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows ~UPS Complaint a list of common UPS problems
~UPS Complaint: "Make a shipment" was why I was trying to call.

~UPS Complaint's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UPS Complaint: The directions above (say customer service twice) got me directly to an agent who was able to help me.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~UPS Complaint: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UPS Complaint: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~UPS Complaint: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~UPS Complaint: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UPS Complaint taken from his UPS customer service problem that occurred on November 15th, 2017.

UPS

2.56 of 5 stars | 201 reviews
UPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
~UPS Complaint's UPS Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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