UPS has done a wonderful job of promoting FedEx...
A UPS customer review by GetHuman user ~js from November 22nd, 2017
Background on ~js's case
GetHuman: ~js - can you tell our other UPS customers when your case took place?
~js: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~js a list of common UPS problems)
~js: "Complaint" was why I was trying to call.
~js's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~js: UPS has done a wonderful job of promoting FedEx, whenever I have the option I always ship with FedEx or USPS because at least then I know the person will actually receive it. Every time I ask them to leave a package or sign the back I always come home to another notice asking me to sign the back to have them leave the package. I work during the day (like most people) and cannot be expected to take a day off work because the the fate of my delivery is left up the the drivers discretion* mood. I then tried logging onto my choice to select leave the package and the site decided that I was not the person I claimed to be, funny their computer system seems to know my birthday better than I do. UPS you make my life a hassle, please change your policies or let other people take over your orders.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~js: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~js: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~js: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~js: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~js taken from his UPS customer service problem that occurred on November 21st, 2017.