US Cellular: My ** minute wait turned into ** minutes & no o...
A US Cellular customer review by GetHuman user GetHuman-158306 from November 18th, 2017
Background on GetHuman-158306's case
GetHuman: GetHuman-158306 - can you tell our other US Cellular customers when your case took place?
GetHuman-158306: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to US Cellular, and if so, how?
GetHuman: And which of these common US Cellular customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-158306 a list of common US Cellular problems)
GetHuman-158306: "Cancel service" was why I was trying to call.
GetHuman-158306's review of US Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's US Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-158306: My ** minute wait turned into ** minutes & no one can tell me why it took ** days to take $$ from my account even though they say *-* days. The entire time they told me it had been received. Thought i had errored in my math & ended up with overdraft charfes cuz theyre to stupid to understand pending & received.
GetHuman: Let's quantify your experience contacting US Cellular. On a scale of 1 to 5, how easy is it go get help on a US Cellular problem?
GetHuman-158306: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-158306: I'd give them a three out of five on communication.
GetHuman: And what about US Cellular's ability to quickly and effectively address your problem?
GetHuman-158306: For that I would say four out of five.
GetHuman: And finally- any advice for other US Cellular customers?
GetHuman-158306: Call them early in the day or late. Don't forget any personal or account information you might need for US Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-158306 taken from his US Cellular customer service problem that occurred on November 12th, 2017.