US Cellular: Uscellular sold my account and phone * to sprin...
A US Cellular customer review by GetHuman user ~sick of uscc from November 19th, 2017
Background on ~sick of uscc's case
GetHuman: ~sick of uscc - can you tell our other US Cellular customers when your case took place?
~sick of uscc: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to US Cellular, and if so, how?
GetHuman: And which of these common US Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~sick of uscc a list of common US Cellular problems)
~sick of uscc: "Change plan" was why I was trying to call.
~sick of uscc's review of US Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's US Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sick of uscc: Uscellular sold my account and phone * to sprint cellular and cancelled my service Nov **. Bought * uscellular prepaid phones and set up automatic payments. In * weeks time they charged my card * more times for at total of $***.** had to cancel my card to stop it. Still trying to contact anyone who can help me out. CS has hung up on me twice after *hr* waits.
GetHuman: Let's quantify your experience contacting US Cellular. On a scale of 1 to 5, how easy is it go get help on a US Cellular problem?
~sick of uscc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sick of uscc: I'd give them a three out of five on communication.
GetHuman: And what about US Cellular's ability to quickly and effectively address your problem?
~sick of uscc: For that I would say five out of five.
GetHuman: And finally- any advice for other US Cellular customers?
~sick of uscc: Call them early in the day or late. Don't forget any personal or account information you might need for US Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sick of uscc taken from his US Cellular customer service problem that occurred on November 17th, 2017.