US Cellular: terrible. Inconvenience to the maximum. hung u...
A US Cellular customer review by GetHuman user GetHuman-360208 from November 19th, 2017
Background on GetHuman-360208's case
GetHuman: GetHuman-360208 - can you tell our other US Cellular customers when your case took place?
GetHuman-360208: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to US Cellular, and if so, how?
GetHuman: And which of these common US Cellular customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-360208 a list of common US Cellular problems)
GetHuman-360208: "Complaint" was why I was trying to call.
GetHuman-360208's review of US Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's US Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-360208: terrible. Inconvenience to the maximum. hung up on me on purpose after she messed up setting up my replacement phone and realized she programmed the phone to the wrong phone number! this after a * hour hold!
GetHuman: Let's quantify your experience contacting US Cellular. On a scale of 1 to 5, how easy is it go get help on a US Cellular problem?
GetHuman-360208: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-360208: I'd give them a one out of five on communication.
GetHuman: And what about US Cellular's ability to quickly and effectively address your problem?
GetHuman-360208: For that I would say four out of five.
GetHuman: And finally- any advice for other US Cellular customers?
GetHuman-360208: Call them early in the day or late. Don't forget any personal or account information you might need for US Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-360208 taken from his US Cellular customer service problem that occurred on November 14th, 2017.