US Cellular: you wont answer your calls!! tried twice today...
A US Cellular customer review by GetHuman user GetHuman-20368 from November 17th, 2017
Background on GetHuman-20368's case
GetHuman: GetHuman-20368 - can you tell our other US Cellular customers when your case took place?
GetHuman-20368: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to US Cellular, and if so, how?
GetHuman: And which of these common US Cellular customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-20368 a list of common US Cellular problems)
GetHuman-20368: "Technical support" was why I was trying to call.
GetHuman-20368's review of US Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's US Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-20368: you wont answer your calls!! tried twice today and on hold for * hour each time! No contact with an actual person at all and no help. took ** dollars though on the automated system but still no phone service. I am going to get it back in small claims court and never use us cellular again
GetHuman: Let's quantify your experience contacting US Cellular. On a scale of 1 to 5, how easy is it go get help on a US Cellular problem?
GetHuman-20368: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-20368: I'd give them a five out of five on communication.
GetHuman: And what about US Cellular's ability to quickly and effectively address your problem?
GetHuman-20368: For that I would say five out of five.
GetHuman: And finally- any advice for other US Cellular customers?
GetHuman-20368: Call them early in the day or late. Don't forget any personal or account information you might need for US Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-20368 taken from his US Cellular customer service problem that occurred on November 14th, 2017.