US Dept. of Education - Loans: Unfair I'm due a refund because of a overpaymen...
A US Dept. of Education - Loans customer review by GetHuman user ~Vannessa from November 21st, 2017
Background on ~Vannessa's case
GetHuman: ~Vannessa - can you tell our other US Dept. of Education - Loans customers when your case took place?
~Vannessa: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to US Dept. of Education - Loans, and if so, how?
GetHuman: And which of these common US Dept. of Education - Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~Vannessa a list of common US Dept. of Education - Loans problems)
~Vannessa: "None of those really matches why I wanted to call US Dept. of Education - Loans that day." was why I was trying to call.
~Vannessa's review of US Dept. of Education - Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Education - Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vannessa: Unfair I'm due a refund because of a overpayment I have to wait * months for my refund after having my wages garnish and my income tax refund taken for * years.Why can't I get my refund on time.
GetHuman: Let's quantify your experience contacting US Dept. of Education - Loans. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Education - Loans problem?
~Vannessa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vannessa: I'd give them a five out of five on communication.
GetHuman: And what about US Dept. of Education - Loans's ability to quickly and effectively address your problem?
~Vannessa: For that I would say three out of five.
GetHuman: And finally- any advice for other US Dept. of Education - Loans customers?
~Vannessa: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Education - Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vannessa taken from his US Dept. of Education - Loans customer service problem that occurred on November 20th, 2017.