US Dept. of Education - Loans: Website is not functioning and there is no acce...
A US Dept. of Education - Loans customer review by GetHuman user GetHuman-410345 from November 7th, 2017
Background on GetHuman-410345's case
GetHuman: GetHuman-410345 - can you tell our other US Dept. of Education - Loans customers when your case took place?
GetHuman-410345: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to US Dept. of Education - Loans, and if so, how?
GetHuman: And which of these common US Dept. of Education - Loans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-410345 a list of common US Dept. of Education - Loans problems)
GetHuman-410345: "None of those really matches why I wanted to call US Dept. of Education - Loans that day." was why I was trying to call.
GetHuman-410345's review of US Dept. of Education - Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Education - Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-410345: Website is not functioning and there is no access to my account information. Called and was told press * to use automated voice response system that only sent you back into the queue for a representative. I cannot make a payment on my student loan because they have transitioned to a new system and then really screwed it up badly the representatives have no way to help
GetHuman: Let's quantify your experience contacting US Dept. of Education - Loans. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Education - Loans problem?
GetHuman-410345: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-410345: I'd give them a five out of five on communication.
GetHuman: And what about US Dept. of Education - Loans's ability to quickly and effectively address your problem?
GetHuman-410345: For that I would say five out of five.
GetHuman: And finally- any advice for other US Dept. of Education - Loans customers?
GetHuman-410345: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Education - Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-410345 taken from his US Dept. of Education - Loans customer service problem that occurred on October 29th, 2017.