US Dept. of Veterans Affairs: Remains to be seen. I havent actually gotten a...
A US Dept. of Veterans Affairs customer review by GetHuman user ~princesspie27 from November 11th, 2017
Background on ~princesspie27's case
GetHuman: ~princesspie27 - can you tell our other US Dept. of Veterans Affairs customers when your case took place?
~princesspie27: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to US Dept. of Veterans Affairs, and if so, how?
GetHuman: And which of these common US Dept. of Veterans Affairs customer issues best describes the reason you wanted to talk to them?
(Shows ~princesspie27 a list of common US Dept. of Veterans Affairs problems)
~princesspie27: "None of those really matches why I wanted to call US Dept. of Veterans Affairs that day." was why I was trying to call.
~princesspie27's review of US Dept. of Veterans Affairs customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Veterans Affairs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~princesspie27: Remains to be seen. I havent actually gotten a call back yet , but wanted to leave this trick. I did what the instructions said except for after I pushed the options instructed I just did nothing. Do not push any more options eventually it will say "We are sorry you are having trouble. Your estimated hold time is ** minutes. You can wait or have a rep call you back when it is your turn in line." Something like that. *It's not great but it sure beats the other option I got before which was to get a call back in * days!
GetHuman: Let's quantify your experience contacting US Dept. of Veterans Affairs. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Veterans Affairs problem?
~princesspie27: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~princesspie27: I'd give them a one out of five on communication.
GetHuman: And what about US Dept. of Veterans Affairs's ability to quickly and effectively address your problem?
~princesspie27: For that I would say two out of five.
GetHuman: And finally- any advice for other US Dept. of Veterans Affairs customers?
~princesspie27: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Veterans Affairs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~princesspie27 taken from his US Dept. of Veterans Affairs customer service problem that occurred on November 4th, 2017.