A USAA insured driver rear ended my vehicle whi...

A USAA customer review by GetHuman user ~jhcesi from November 6th, 2017

Background on ~jhcesi's case

GetHuman: ~jhcesi - can you tell our other USAA customers when your case took place?
~jhcesi: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to USAA, and if so, how?
~jhcesi: I used the 800-531-8722 number I found for on the GetHuman USAA customer phone number page I was on: USAA Customer Service Phone Number
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~jhcesi a list of common USAA problems)
~jhcesi: "Coverage Questions" was why I was trying to call.

~jhcesi's review of USAA customer service

GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jhcesi: A USAA insured driver rear ended my vehicle while she was listening to a book on tape and talking on her cell phone. She, and USAA confirmed in writing it was her fault and USAA told me in writing they were responsible for the damages and the repair cost. USAA strong armed me into taking my car to their repair center. Two week after delivery USAA Total Loss department called and left a message on my voice mail they had decided not to make the repairs and to please send them the title so they could file it for destruction and to return the rental car immediately. The car is in excellent condition and under all manufacturer's warranties. The engine only had *,*** miles on it at the time of the accident. USAA will not accept a repair estimate from me. USAA has threatened me several time to send them the title or they will turn me and my vehicle over to the state, reporting that my car is unsafe and a hazard to be on the road. I took my car over to the highway patrol and they said it looke
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~jhcesi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jhcesi: I'd give them a two out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~jhcesi: For that I would say three out of five.
GetHuman: And finally- any advice for other USAA customers?
~jhcesi: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jhcesi taken from his USAA customer service problem that occurred on October 29th, 2017.


2.75 of 5 stars | 67 reviews

~jhcesi's USAA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like USAA, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with USAA in any way.

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