USAA: Hello,**I'm in Kenya and need to put a travel n...

A USAA customer review by GetHuman user ~Kenya from November 18th, 2017

Background on ~Kenya's case

GetHuman: ~Kenya - can you tell our other USAA customers when your case took place?
~Kenya: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to USAA, and if so, how?
~Kenya: I used the 800-531-8722 number I found for on the GetHuman USAA customer phone number page I was on: USAA Customer Service Phone Number
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Kenya a list of common USAA problems)
~Kenya: "File a report" was why I was trying to call.

~Kenya's review of USAA customer service

GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kenya: Hello,**I'm in Kenya and need to put a travel notification on my account so that I am able to use my debit card. i'v tried accessing my account, but the website keeps trying to make me put in a PIN number that was sent to my phone. However, I have had cell service turned off to my phone for a month now and cannot receive a PIN number via text message.**Is there a way to override this or get the PIN number emailed to me?**I am working in an orphanage for three more months and really need to get this issue resolved as soon as possible. If this does not get resolved quickly I will need my USAA account as soon as I return to the states. Getting a travel notification put on my account or finding something to speak with should not be this difficult and stressful.**Thank you,*Regan Urquhart
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~Kenya: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kenya: I'd give them a two out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~Kenya: For that I would say five out of five.
GetHuman: And finally- any advice for other USAA customers?
~Kenya: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kenya taken from his USAA customer service problem that occurred on November 16th, 2017.


2.75 of 5 stars | 67 reviews

~Kenya's USAA Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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