I've had a business relationship with USAA for...
A USAA customer review by GetHuman user GetHuman-300679 from October 29th, 2017
Background on GetHuman-300679's case
GetHuman: GetHuman-300679 - can you tell our other USAA customers when your case took place?
GetHuman-300679: Yes. It was middle of the night, on October 19th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-300679 a list of common USAA problems)
GetHuman-300679: "Make a Claim" was why I was trying to call.
GetHuman-300679's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-300679: I've had a business relationship with USAA for about ** years. In recent years their quality of service has gone downhill rapidly. Their telelphone answering machine ***** big time, they do not respond to letters, they refuse to provide an email address, they lost a big check, and when they hear a complaint they say they are sorry...they certainly are
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
GetHuman-300679: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-300679: I'd give them a four out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
GetHuman-300679: For that I would say three out of five.
GetHuman: And finally- any advice for other USAA customers?
GetHuman-300679: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-300679 taken from his USAA customer service problem that occurred on October 19th, 2017.