USAA: I wasn't told after my husband was disabled tha...

A USAA customer review by GetHuman user ~Poor-er credit, thanks from November 11th, 2017

Background on ~Poor-er credit, thanks's case

GetHuman: ~Poor-er credit, thanks - can you tell our other USAA customers when your case took place?
~Poor-er credit, thanks: Yeah. It was late at night, on November 3rd.
GetHuman: Did you reach out to USAA, and if so, how?
~Poor-er credit, thanks: I used the 800-531-8722 number I found for on the GetHuman USAA customer phone number page I was on: USAA Customer Service Phone Number
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Poor-er credit, thanks a list of common USAA problems)
~Poor-er credit, thanks: "Coverage Questions" was why I was trying to call.

~Poor-er credit, thanks's review of USAA customer service

GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Poor-er credit, thanks: I wasn't told after my husband was disabled that I had insurance against my loans to help me.Got nasty calls fr them wanting payment.Deffered my payment by two months, and now I have a balloon payment due that I can't afford,going on my credit report.The employee didn't tell me that by doing that, it would create the balloon payment, and now instead of being two weeks late on the payment, I am overdue by one month, and will be another month late due to ****-poor communication I received!I will NOT recommend loan services through USAA.Insurance is good, should have stuck with that!
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~Poor-er credit, thanks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Poor-er credit, thanks: I'd give them a five out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~Poor-er credit, thanks: For that I would say one out of five.
GetHuman: And finally- any advice for other USAA customers?
~Poor-er credit, thanks: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Poor-er credit, thanks taken from his USAA customer service problem that occurred on November 3rd, 2017.


2.75 of 5 stars | 67 reviews

~Poor-er credit, thanks's USAA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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