USAA: To solve very simple issue, I have spent about...
A USAA customer review by GetHuman user ~Byung Min from November 15th, 2017
Background on ~Byung Min's case
GetHuman: ~Byung Min - can you tell our other USAA customers when your case took place?
~Byung Min: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Byung Min a list of common USAA problems)
~Byung Min: "Roadside Assistance" was why I was trying to call.
~Byung Min's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Byung Min: To solve very simple issue, I have spent about * hour. * people made me wait more than *-* min, * people suggested to talk other representative, one people finally solved the problem. When I asked her to talk to her supervisor, she said "wait a moment, I'll get you a supervior" I waited about * min and I ran out of my patience. All the security questions I answered to each new reps, it was a most unproductive experience I have with USAA.
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~Byung Min: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Byung Min: I'd give them a five out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~Byung Min: For that I would say three out of five.
GetHuman: And finally- any advice for other USAA customers?
~Byung Min: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Byung Min taken from his USAA customer service problem that occurred on November 12th, 2017.