USAA: Tried to get a mortgage. Net worth *.* million...
A USAA customer review by GetHuman user ~CSM Retired from November 11th, 2017
Background on ~CSM Retired's case
GetHuman: ~CSM Retired - can you tell our other USAA customers when your case took place?
~CSM Retired: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~CSM Retired a list of common USAA problems)
~CSM Retired: "File a report" was why I was trying to call.
~CSM Retired's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CSM Retired: Tried to get a mortgage. Net worth *.* million, debt **K, income ***,***. Credit Score ***. Never missed any payments on anything. Result - Declined. USAA mortgage is terrible to deal with.
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~CSM Retired: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CSM Retired: I'd give them a four out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~CSM Retired: For that I would say one out of five.
GetHuman: And finally- any advice for other USAA customers?
~CSM Retired: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CSM Retired taken from his USAA customer service problem that occurred on November 8th, 2017.