Have been taking Uber many times lately. Look o...
A Uber customer review by GetHuman user ~Ilonka from November 26th, 2017
Background on ~Ilonka's case
GetHuman: ~Ilonka - can you tell our other Uber customers when your case took place?
~Ilonka: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Ilonka a list of common Uber problems)
~Ilonka: "Overcharge/Strange charge" was why I was trying to contact.
~Ilonka's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ilonka: Have been taking Uber many times lately. Look out for Shekhar* Indian, Black car. Very rude and liar. He has started charging the ride without even getting to my address. Canceled trip right in front of us and turn around and picked me up when I requested another lift. Crazy
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Ilonka: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ilonka: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Ilonka: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~Ilonka: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ilonka taken from his Uber customer service problem that occurred on November 22nd, 2017.