So I had a bad uber experience.I was charged a...

A Uber customer review by GetHuman user GetHuman-320650 from November 27th, 2017

Background on GetHuman-320650's case

GetHuman: GetHuman-320650 - can you tell our other Uber customers when your case took place?
GetHuman-320650: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-320650: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320650 a list of common Uber problems)
GetHuman-320650: "Lost Item" was why I was trying to contact.

GetHuman-320650's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320650: So I had a bad uber experience.I was charged a *.**$ cancelation fee? I ordered a uber and he completely drove around me for almost ** mins. I tried to contact him but nothing. When I canceled and requested another uber I got the exact same driver! I'm so upset because I've never had a bad uber experience and this was horrible. When he showed up, he charged me *.**$? I paid him to drive around in circles for ** minutes? Then when he dropped me off at my destination i was charged another fee of *-*$? So in total I spent almost **$? I wasn't going anywhere far but this is just wrong. I could of gotten back and forth from my job * times with the amount of bill. I want a refund. I want a refund for the cancelation & a refund for the first time he charged me. I don't think I should have to pay for that since he had me waiting for almost ** mins and he was only * minutes away to begin with. I want a refund because he spoke to me in a horrible manner when I got in the car with him. I could of
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-320650: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320650: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-320650: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-320650: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320650 taken from his Uber customer service problem that occurred on November 24th, 2017.


1.88 of 5 stars | 1098 reviews

GetHuman-320650's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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