Uber: There is a problem with payment I set up my pa...

A Uber customer review by GetHuman user ~kleopatra fero from November 28th, 2017

Background on ~kleopatra fero's case

GetHuman: ~kleopatra fero - can you tell our other Uber customers when your case took place?
~kleopatra fero: Yes I can. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Uber, and if so, how?
~kleopatra fero: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~kleopatra fero a list of common Uber problems)
~kleopatra fero: "Update account information" was why I was trying to contact.

~kleopatra fero's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kleopatra fero: There is a problem with payment I set up my payment account with direct deposit*I've done ** trips some very far, and have not gotten paid for any trip I called my bank.*I'm not doing anymore rides until I get paid for the ** I have done so far the total in payments are $***.** you can check my trip-history I've gotten so fare a five star rating. And haven't been paid for my work. I put my banking info in the routing number and account numbers so why haven't I been paid. I did the bank info the same time did my inspection form. I'm not doing any rides until I'm paid for the first ** trips I've done. **kleopatra fero
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~kleopatra fero: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kleopatra fero: I'd give them a five out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~kleopatra fero: For that I would say two out of five.
GetHuman: And finally- any advice for other Uber customers?
~kleopatra fero: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kleopatra fero taken from his Uber customer service problem that occurred on November 27th, 2017.


1.88 of 5 stars | 1098 reviews

~kleopatra fero's Uber Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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