Uber: Worse experience ever, never heard of a company...
A Uber customer review by GetHuman user ~Very Unhappy from November 23rd, 2017
Background on ~Very Unhappy's case
GetHuman: ~Very Unhappy - can you tell our other Uber customers when your case took place?
~Very Unhappy: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Unhappy a list of common Uber problems)
~Very Unhappy: "Overcharge/Strange charge" was why I was trying to contact.
~Very Unhappy's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Unhappy: Worse experience ever, never heard of a company you can't contact to resolve an issue by phone... Makes me feel they are hiding something.....
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Very Unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Unhappy: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Very Unhappy: For that I would say one out of five.
GetHuman: And finally- any advice for other Uber customers?
~Very Unhappy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Unhappy taken from his Uber customer service problem that occurred on November 15th, 2017.