Union Bank: Talked to * people - Jessica, Leslie and Maria...
A Union Bank customer review by GetHuman user GetHuman-375697 from November 28th, 2017
Background on GetHuman-375697's case
GetHuman: GetHuman-375697 - can you tell our other Union Bank customers when your case took place?
GetHuman-375697: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Union Bank, and if so, how?
GetHuman: And which of these common Union Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375697 a list of common Union Bank problems)
GetHuman-375697: "Complaint" was why I was trying to call.
GetHuman-375697's review of Union Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Union Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375697: Talked to * people - Jessica, Leslie and Maria in that order. Maria is in the fraud department. It was regarding a hold on my account which they said was resolved and that I could use my card 'right now' and guess what - they were right - it worked!!
GetHuman: Let's quantify your experience contacting Union Bank. On a scale of 1 to 5, how easy is it go get help on a Union Bank problem?
GetHuman-375697: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375697: I'd give them a four out of five on communication.
GetHuman: And what about Union Bank's ability to quickly and effectively address your problem?
GetHuman-375697: For that I would say three out of five.
GetHuman: And finally- any advice for other Union Bank customers?
GetHuman-375697: Call them early in the day or late. Don't forget any personal or account information you might need for Union Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375697 taken from his Union Bank customer service problem that occurred on November 20th, 2017.