Upromise: I HAVE JOINED U-PROMISE AS A SAVINGS PLAN FOR M...
A Upromise customer review by GetHuman user ~anthony from November 10th, 2017
Background on ~anthony's case
GetHuman: ~anthony - can you tell our other Upromise customers when your case took place?
~anthony: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to Upromise, and if so, how?
GetHuman: And which of these common Upromise customer issues best describes the reason you wanted to talk to them?
(Shows ~anthony a list of common Upromise problems)
~anthony: "Eligibility question" was why I was trying to call.
~anthony's review of Upromise customer service
GetHuman: So how would you sum up your experience for GetHuman's Upromise customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anthony: I HAVE JOINED U-PROMISE AS A SAVINGS PLAN FOR MY KIDS COLLEGE AS U-PROMISE ADVERTISED SINCE *******. MONIES HAVE ACCUMULATED NOT EVEN REMOTELY AS TO WHAT WE EXPECTED, (NOW KEEP IN MIND, THAT U-PROMISE IS THE COMPANY FUNDING THIS VIA VENDORS, THEREFORE WE DO NOT SINCERELY KNOW HOW HONEST FUNDING WAS) HOWEVER, E-MAIL CHANGED AND THE ACCOUNT WAS DORMANT FOR A COUPLE YEARS BUT STILL USING ALL MERCHANTS. SINCE MY SON IS ALREADY IN COLLEGE, I CALLED ON **-**-** @ **:** PM AND SPOKE TO CHRIS. CHRIS TOLD ME THAT THE ACCUMULATION WAS APPROXIMATELY $**, WHICH I FOUND SUSPICIOUS* AGAIN, I HAD NO CONTROL OF KNOWING HOW THEIR FUNDING WAS HANDLED, REGARDLESS, CHRIS SAID THAT HE WOULD CLOSE THE ACCOUNT AND SEND ME A CHECK FOR .**CENTS.*I ASKED HIM IF HE WAS OUT OF HIS MIND, HE WAS DOUBLE TALKING ME, I ASKED TO SPEAK TO A SUPERVISOR, HE WOULD NOT OBLIGE.*ON ******** I RECEIVED A CHECK FOR THE AMOUNT OF .** CENTS IN THE MAIL. I WAS FURIOUS BECAUSE I SPECIFCALLY TOLD CHRIS NOT TO SEND A CHECK & NOT
GetHuman: Let's quantify your experience contacting Upromise. On a scale of 1 to 5, how easy is it go get help on a Upromise problem?
~anthony: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anthony: I'd give them a four out of five on communication.
GetHuman: And what about Upromise's ability to quickly and effectively address your problem?
~anthony: For that I would say five out of five.
GetHuman: And finally- any advice for other Upromise customers?
~anthony: Call them early in the day or late. Don't forget any personal or account information you might need for Upromise to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anthony taken from his Upromise customer service problem that occurred on November 5th, 2017.