Upromise: I called to close my account. They tried to sel...
A Upromise customer review by GetHuman user ~ajmastrean from October 27th, 2017
Background on ~ajmastrean's case
GetHuman: ~ajmastrean - can you tell our other Upromise customers when your case took place?
~ajmastrean: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to Upromise, and if so, how?
GetHuman: And which of these common Upromise customer issues best describes the reason you wanted to talk to them?
(Shows ~ajmastrean a list of common Upromise problems)
~ajmastrean: "Request a loan" was why I was trying to call.
~ajmastrean's review of Upromise customer service
GetHuman: So how would you sum up your experience for GetHuman's Upromise customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ajmastrean: I called to close my account. They tried to sell me on the UPromise credit card, but I declined and they did not push it further. The person I spoke to had a medium Indian accent.
GetHuman: Let's quantify your experience contacting Upromise. On a scale of 1 to 5, how easy is it go get help on a Upromise problem?
~ajmastrean: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ajmastrean: I'd give them a three out of five on communication.
GetHuman: And what about Upromise's ability to quickly and effectively address your problem?
~ajmastrean: For that I would say two out of five.
GetHuman: And finally- any advice for other Upromise customers?
~ajmastrean: Call them early in the day or late. Don't forget any personal or account information you might need for Upromise to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ajmastrean taken from his Upromise customer service problem that occurred on October 24th, 2017.