I am VRBO property owner. I am very concerned...

A VRBO customer review by GetHuman user ~pnl from November 25th, 2017

Background on ~pnl's case

GetHuman: ~pnl - can you tell our other VRBO customers when your case took place?
~pnl: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to VRBO, and if so, how?
~pnl: I used the 877-228-3145 number I found for on the GetHuman VRBO customer phone number page I was on: VRBO Customer Service Phone Number
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~pnl a list of common VRBO problems)
~pnl: "Listing Not Showing" was why I was trying to call.

~pnl's review of VRBO customer service

GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pnl: I am VRBO property owner. I am very concerned about losing business while on an overseas trip. My cell phone will not be active to receive *-factor authorization texts, and I do not have a local phone in that location. Plus I cannot dial the toll-free *** number in the US to resolve the issue from an overseas phone. Not to mention spending hours on an overseas call, even if it were possible. **Very poorly thought out! VRBO cannot you send texts to my email address rather than to a cell phone. They claim email is not secure (and text messaging is??). I may have to consider quitting VRBO over this poorly executed scheme.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~pnl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pnl: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~pnl: For that I would say four out of five.
GetHuman: And finally- any advice for other VRBO customers?
~pnl: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pnl taken from his VRBO customer service problem that occurred on November 21st, 2017.

VRBO

2.23 of 5 stars | 79 reviews

~pnl's VRBO Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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