VW Credit: Conversation started Friday*****Hanna Alhage...

A VW Credit customer review by GetHuman user ~hannaalhaj from November 19th, 2017

Background on ~hannaalhaj's case

GetHuman: ~hannaalhaj - can you tell our other VW Credit customers when your case took place?
~hannaalhaj: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to VW Credit, and if so, how?
~hannaalhaj: I used the 800-428-4034 number I found for on the GetHuman VW Credit customer phone number page I was on: VW Credit Customer Service Phone Number
GetHuman: And which of these common VW Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~hannaalhaj a list of common VW Credit problems)
~hannaalhaj: "Where to buy" was why I was trying to call.

~hannaalhaj's review of VW Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's VW Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hannaalhaj: Conversation started Friday*****Hanna Alhage*******, *:**am*****Hanna Alhage****Hello Volkswagen..*I own a Volkswagen Scirocco *.* TSI Chassis Number *WVWZZZ**ZBV********I My car engine was broken when my car counter was only **,*** KM, at that time, I sent my car to the Volkswagen agency in Syria, Damascus asking them what happened with my car ? I was told by them that the problem is the quality of the fuel used in Syria and they promised me to bring me a new engine from Germany which will be customized to work with the Syrian fuel.*And they told me to use the German fuel improvers and I used the best of them..*But after my car was driven for **,*** KM, I was surprised that had the exact same problem happened before which I told u about it (very strong shocking in the engine as soon as I try to drive it with an EPS warning showing), and after that I stopped moving my car due to the problems in my country.*Now after about a month, I tried to turn the car on, and I was surprised that th
GetHuman: Let's quantify your experience contacting VW Credit. On a scale of 1 to 5, how easy is it go get help on a VW Credit problem?
~hannaalhaj: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hannaalhaj: I'd give them a five out of five on communication.
GetHuman: And what about VW Credit's ability to quickly and effectively address your problem?
~hannaalhaj: For that I would say five out of five.
GetHuman: And finally- any advice for other VW Credit customers?
~hannaalhaj: Call them early in the day or late. Don't forget any personal or account information you might need for VW Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hannaalhaj taken from his VW Credit customer service problem that occurred on November 14th, 2017.

VW Credit

3.78 of 5 stars | 57 reviews

~hannaalhaj's VW Credit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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