VW Credit: I have purchased a new VW Beetle and have not r...

A VW Credit customer review by GetHuman user ~Michelle Gray from November 23rd, 2017

Background on ~Michelle Gray's case

GetHuman: ~Michelle Gray - can you tell our other VW Credit customers when your case took place?
~Michelle Gray: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to VW Credit, and if so, how?
~Michelle Gray: I used the 800-428-4034 number I found for on the GetHuman VW Credit customer phone number page I was on: VW Credit Customer Service Phone Number
GetHuman: And which of these common VW Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelle Gray a list of common VW Credit problems)
~Michelle Gray: "Make a payment" was why I was trying to call.

~Michelle Gray's review of VW Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's VW Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelle Gray: I have purchased a new VW Beetle and have not received a statement. My payment has been made over the phone. The representative I spoke with was fantastic and had me taken care of immediately. Thank you for the service it is very much appreciated.
GetHuman: Let's quantify your experience contacting VW Credit. On a scale of 1 to 5, how easy is it go get help on a VW Credit problem?
~Michelle Gray: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelle Gray: I'd give them a five out of five on communication.
GetHuman: And what about VW Credit's ability to quickly and effectively address your problem?
~Michelle Gray: For that I would say three out of five.
GetHuman: And finally- any advice for other VW Credit customers?
~Michelle Gray: Call them early in the day or late. Don't forget any personal or account information you might need for VW Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelle Gray taken from his VW Credit customer service problem that occurred on November 17th, 2017.

VW Credit

3.78 of 5 stars | 57 reviews

~Michelle Gray's VW Credit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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