VW Credit: The first person I spoke with was very helpful...
A VW Credit customer review by GetHuman user ~Julieta Carrillo from November 19th, 2017
Background on ~Julieta Carrillo's case
GetHuman: ~Julieta Carrillo - can you tell our other VW Credit customers when your case took place?
~Julieta Carrillo: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to VW Credit, and if so, how?
GetHuman: And which of these common VW Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Julieta Carrillo a list of common VW Credit problems)
~Julieta Carrillo: "Repayment question" was why I was trying to call.
~Julieta Carrillo's review of VW Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's VW Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Julieta Carrillo: The first person I spoke with was very helpful* I wish I would have gotten her name. The second person I spoke with "Monica" was extremely rude I can't believe the way I was treated. After she hung up on me while I was still talking I called back to complain and the person that answered to assist me was also rude as soon as I mention the word complain he got very defensive. All I wanted was my statement I have been a loyal costumer for years purchased * vehicles from Honda. Spent over $***** and I'm treated like ****. Never again will I purchase a Honda.
GetHuman: Let's quantify your experience contacting VW Credit. On a scale of 1 to 5, how easy is it go get help on a VW Credit problem?
~Julieta Carrillo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Julieta Carrillo: I'd give them a three out of five on communication.
GetHuman: And what about VW Credit's ability to quickly and effectively address your problem?
~Julieta Carrillo: For that I would say two out of five.
GetHuman: And finally- any advice for other VW Credit customers?
~Julieta Carrillo: Call them early in the day or late. Don't forget any personal or account information you might need for VW Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Julieta Carrillo taken from his VW Credit customer service problem that occurred on November 13th, 2017.