VW Credit: Worst customer service experince ever , I work...
A VW Credit customer review by GetHuman user ~LR/J from November 24th, 2017
Background on ~LR/J's case
GetHuman: ~LR/J - can you tell our other VW Credit customers when your case took place?
~LR/J: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to VW Credit, and if so, how?
GetHuman: And which of these common VW Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~LR/J a list of common VW Credit problems)
~LR/J: "Repayment question" was why I was trying to call.
~LR/J's review of VW Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's VW Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LR/J: Worst customer service experince ever , I work for a car dealership and I have call for payoff quote on weekends and guess what ? their office is closed on weekends , who does that . You can call , BMW Financial, MB Financial , Jaguar , Land Rover , Honda , you named and they are open almost **** . LISTEN VW NEWS FLASH FOR YOU , WEEKENS ARE THE MOST BUSY DAYS OF THE WEEK IN THE CAR BUSINESS HOW CAN YOUR OFFICE BE CLOSED !!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting VW Credit. On a scale of 1 to 5, how easy is it go get help on a VW Credit problem?
~LR/J: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LR/J: I'd give them a five out of five on communication.
GetHuman: And what about VW Credit's ability to quickly and effectively address your problem?
~LR/J: For that I would say four out of five.
GetHuman: And finally- any advice for other VW Credit customers?
~LR/J: Call them early in the day or late. Don't forget any personal or account information you might need for VW Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LR/J taken from his VW Credit customer service problem that occurred on November 18th, 2017.