VW Credit: Could a recording be more helpful....no! This...

A VW Credit customer review by GetHuman user ~Undercover from November 16th, 2017

Background on ~Undercover's case

GetHuman: ~Undercover - can you tell our other VW Credit customers when your case took place?
~Undercover: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to VW Credit, and if so, how?
~Undercover: I used the 800-428-4034 number I found for on the GetHuman VW Credit customer phone number page I was on: VW Credit Customer Service Phone Number
GetHuman: And which of these common VW Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Undercover a list of common VW Credit problems)
~Undercover: "Where to buy" was why I was trying to call.

~Undercover's review of VW Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's VW Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Undercover: Could a recording be more helpful....no! This guys voice is so much less annoying than that of the Verizon voicemail lady, all navigation systems and the nagging voice of in the tube that tells you to 'mind the gap'. Much more condensed, intelligent questions he asks and before I know it, my transaction is complete, needs are met and life is good. Thank you VW, thank you.
GetHuman: Let's quantify your experience contacting VW Credit. On a scale of 1 to 5, how easy is it go get help on a VW Credit problem?
~Undercover: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Undercover: I'd give them a five out of five on communication.
GetHuman: And what about VW Credit's ability to quickly and effectively address your problem?
~Undercover: For that I would say five out of five.
GetHuman: And finally- any advice for other VW Credit customers?
~Undercover: Call them early in the day or late. Don't forget any personal or account information you might need for VW Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Undercover taken from his VW Credit customer service problem that occurred on November 11th, 2017.

VW Credit

3.78 of 5 stars | 57 reviews

~Undercover's VW Credit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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